Refund policy

Returns

We want to make sure you're satisfied with the quality of our products. If you feel that what you've ordered online isn't a good fit for you, please feel free to return the item/s within 30 days of receipt. Please note that you must initiate a return or exchange by e-mailing support(at)projectvdora(dot)com within 14 days of receipt. 

If 14 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange. Please note that you are responsible for shipping your item back to us, unless it is our error. If you are approved for an exchange, we will ship out the exchange item to you for free upon receipt of your original order.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.

Non-returnable items:
Gift cards, items bought on promotion such as a sample sale

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 30 days after delivery will not be eligible for a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@projectvdora.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@projectvdora.com and send your item to: 3-2375 Brimley Rd. Suite#327 Toronto, ON M1S3L6

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
3-2375 Brimley Rd. Suite#327 Toronto, ON M1S3L6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.